If we are to learn to improve the quality of the decisions we make, we need to accept the mysterious nature of our snap judgments.
It is quite possible for people who have never met us and who have spent only twenty minutes thinking about us to come to a better understanding of who we are than people who have known us for years.
There can be as much value in the blink of an eye as in months of rational analysis.
We learn by example and by direct experience because there are real limits to the adequacy of verbal instruction.
We have, as human beings, a storytelling problem. We're a bit too quick to come up with explanations for things we don't really have an explanation for.
You can learn as much - or more - from one glance at a private space as you can from hours of exposure to a public face.